Refund & Cancellation Policy
This policy explains how cancellations, refunds, reversals and disputes are handled for MR PIPE Rewards and related services.
01 General Policy
MR PIPE Rewards is a loyalty and rewards platform. Unless a specific offer, transaction page or applicable law states otherwise, reward points, promotional benefits and redeemed rewards are not refundable or exchangeable for cash.
Any refund relating to a paid product or service will be considered according to the applicable transaction terms, the nature of the transaction, and applicable law.
02 Point Redemption
- Once points have been successfully redeemed, the redemption generally cannot be cancelled.
- Points deducted due to a successful redemption are not automatically restored merely because a user changes their mind.
- If a redemption fails due to a verified technical or processing issue, MR PIPE may review the transaction and restore eligible points.
03 Invalid or Fraudulent Transactions
If points, rewards or transactions are found to have been generated through duplicate entries, false information, unauthorized activity, manipulation, system abuse or other prohibited activity, MR PIPE may reverse the transaction or adjust the account balance.
Such reversals are not treated as customer-requested refunds.
04 Product or Service Purchases
If MR PIPE or an authorized partner separately offers a paid product or service through the app or a linked service, any cancellation or refund will be governed by the terms shown for that particular transaction.
Where a third-party merchant processes the payment, the merchant's applicable refund and cancellation rules may also apply.
05 Cancellation Requests
Users may contact the MR PIPE support team to request cancellation of an eligible transaction before it has been processed, fulfilled or redeemed.
A cancellation request does not guarantee a refund. Eligibility depends on the transaction status and applicable terms.
06 Processing of Approved Refunds
Where a refund is approved, the amount will normally be returned through the original payment method or another permitted method used for the transaction.
Actual processing time may depend on the payment gateway, bank, card issuer or other financial service provider.
07 Taxes, Fees & Charges
Where applicable, taxes, gateway charges, transaction fees or other legally required deductions may affect the amount refunded. Any such deduction will be handled in accordance with applicable law and the terms of the relevant transaction.
08 Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or that an amount was charged incorrectly, contact support as soon as possible with the relevant transaction details. MR PIPE may investigate the transaction and take appropriate corrective action where the claim is verified.
09 How to Request Support
For a refund, cancellation, duplicate-payment or transaction dispute, please contact MR PIPE with your registered mobile number, transaction/reference ID, date of transaction and a brief description of the issue. Do not share your password, OTP or other confidential authentication information.
10 Changes to This Policy
MR PIPE may update this Refund & Cancellation Policy from time to time to reflect changes in services, transactions, legal requirements or business practices. The updated version will be published on this page.
11 Contact
For questions regarding this policy, contact the MR PIPE Customer Relationship Manager through the details below.
MR PIPE
Email: [email protected]
Helpline: +91 77425 50254
Website: mrpipe.in