1. About This Privacy Policy
This Privacy Policy applies to the MR PIPE Rewards mobile application ("App") operated by MR PIPE ("MR PIPE", "we", "us", or "our").
It explains what information may be collected through the App, how that information may be used, how it may be protected, when it may be shared, and the choices available to users.
2. Information We May Collect
Depending on the features you use, the App may collect information such as:
| Information | Possible Purpose |
|---|---|
| Name and profile information | Account creation, identification and account management. |
| Mobile number | Account authentication, OTP verification and support. |
| Email address | Account communication, support and important service notifications where applicable. |
| Dealer / retailer / plumber information | Account classification, rewards management and program administration. |
| Reward points and transaction information | Calculating, maintaining and managing rewards, points and eligible transactions. |
| Device and technical information | Security, diagnostics, performance and service improvement where applicable. |
We only collect information that is necessary for the relevant features and purposes of the App, subject to the actual implementation of the application.
3. How We Use Information
Information may be used for purposes including:
- Creating and managing user accounts.
- Authenticating users and protecting accounts.
- Managing MR PIPE Rewards accounts and reward points.
- Processing eligible reward transactions.
- Providing customer support.
- Sending important service-related notifications.
- Detecting and preventing fraud, abuse or unauthorized activity.
- Maintaining and improving the App.
- Complying with applicable legal requirements.
4. Reward Points and Transactions
If you participate in the MR PIPE Rewards program, information associated with your account may be used to maintain your reward balance and record eligible reward transactions.
Reward eligibility, earning, redemption, transfer, cancellation, expiry and other program rules may be governed by separate MR PIPE Rewards Terms and Conditions.
5. Sharing of Information
We do not sell personal information to third parties.
Information may be shared with service providers or other parties only where reasonably necessary to operate the App, provide services, maintain infrastructure, process information, protect security, prevent fraud, or comply with applicable law.
Where third-party service providers process information on our behalf, we expect them to handle information according to applicable contractual and legal requirements.
6. Third-Party Services
The App may use third-party services such as hosting, analytics, authentication, notification, crash reporting, payment or other infrastructure services, depending on the features enabled in the App.
Such services may process certain information necessary to provide their functionality. The actual third-party services used by the released App should be reflected in the final version of this Privacy Policy and the Google Play Data Safety declaration.
7. Data Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the requested services, maintain legitimate business records, resolve disputes, prevent fraud, enforce agreements, or comply with applicable legal obligations.
Where data is no longer required, it may be deleted or anonymized in accordance with applicable requirements.
9. Account and Data Deletion
If the MR PIPE Rewards App allows users to create an account, users can request deletion of their account and associated data through the designated account deletion process.
Requests may be submitted through our dedicated account deletion page:
https://mrpipe.in/delete-account
Certain information may need to be retained where required for legitimate reasons such as security, fraud prevention, dispute resolution or legal/regulatory compliance. Any such retention should be explained to the user.
10. Children's Privacy
The App is not intended to knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us inappropriately, please contact us using the details provided below.
11. Your Privacy Choices
Depending on applicable law and the features available in the App, you may have rights concerning your personal information, including requesting access, correction or deletion of information.
To make a privacy-related request, contact us at:
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the App, our services, legal requirements or data handling practices.
When changes are made, the updated "Last Updated" date will appear at the top of this page.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the MR PIPE Rewards App, please contact us.