Frequently Asked Questions
Quick answers to common questions about MR PIPE Rewards, points, transfers, redemption, accounts and support.
MR PIPE Rewards is a digital loyalty platform that helps eligible participants manage reward points, eligible point transfers and reward redemption through the app.
Depending on the applicable program, eligible participants may include Dealers, Retailers and Plumbers. Eligibility is subject to verification and current program rules.
Points are awarded only for eligible activities defined by the applicable MR PIPE Rewards program. The app or program terms may specify the qualifying activity and points value.
Eligible participants may transfer points only through routes enabled by the MR PIPE Rewards system. Transfer eligibility and restrictions depend on participant category and current Rewards Policy.
No, where the program rules do not provide such a route. For example, a Retailer may transfer eligible points to a Plumber where enabled, but cannot transfer or sell them back to a higher-level participant unless expressly permitted.
Where enabled by the program, a Dealer may transfer eligible points to a Retailer or Plumber. The app will determine the available transfer route and applicable conditions.
Reward points do not automatically represent cash and cannot be treated as cash unless a specific program benefit expressly provides otherwise.
Contact support with your registered mobile number, relevant transaction/reference details and a description of the issue. MR PIPE may verify the activity and correct an eligible balance discrepancy.
If a redemption fails because of a verified technical or processing issue, MR PIPE may review the transaction and restore eligible points according to the applicable policy.
A successfully completed reward redemption generally cannot be cancelled simply because a participant changes their mind. Specific exceptions may apply where stated by the program.
You can submit an account deletion request through the dedicated MR PIPE Account & Data Deletion page.
Delete Account →Provide your registered mobile number, transaction/order/reference ID where applicable, date of the issue and a short description. Screenshots can help with technical or transaction investigations.
No. Never share your password, OTP, UPI PIN, card PIN or other confidential authentication credentials with anyone claiming to provide support.
The complete rules are available on the MR PIPE Rewards Policy page, along with applicable terms concerning points, transfers, redemption and account activity.
View Rewards Policy →Call +91 77425 50254, contact support through WhatsApp, or email [email protected].
Contact Support →Yes. MR PIPE may update program features, eligibility, transfer rules, rewards and other conditions. The latest applicable terms will be published through the relevant policy or app experience.