Rewards Policy

1. About the MR PIPE Rewards Program

MR PIPE Rewards is a loyalty and incentive program made available to eligible participants through the MR PIPE Rewards mobile application. The program may provide reward points or other benefits for qualifying activities, transactions or participation.

Participation is subject to these Rewards Policy terms, the Terms & Conditions, the Privacy Policy, and any specific campaign or promotional rules communicated by MR PIPE.

2. Eligible User Categories

The program may support different participant categories, such as:

Eligibility and available features may differ according to the participant category assigned to the account.

3. Earning Reward Points

Points may be awarded when an eligible user completes an activity or transaction that qualifies under the applicable MR PIPE Rewards rules.

• Points must be earned through genuine eligible activities or transactions.
• The number of points awarded may vary by product, campaign, transaction or user category.
• Points may be subject to validation before becoming available for redemption or transfer.
• Invalid, cancelled, reversed or fraudulent transactions may not qualify for points.
• MR PIPE may correct points credited due to technical, verification or transaction errors.

4. Point Ownership & Account Balance

Reward points are associated with the eligible user's MR PIPE Rewards account. Points do not represent cash, a bank balance, a security, deposit or monetary instrument.

Unless expressly stated otherwise by MR PIPE, points cannot be converted into cash and cannot be used outside the mechanisms made available by the MR PIPE Rewards Program.

5. Point Transfer Rules

Where point transfer functionality is enabled, transfers must follow the participant-category rules configured by MR PIPE.

The exact transfer options shown inside the App will control the available transfer routes for the relevant account.

6. Unauthorized Point Trading

Users must not sell, purchase, exchange or broker reward points outside the transfer mechanisms expressly permitted by MR PIPE.

MR PIPE may cancel unauthorized transactions and may suspend or terminate accounts involved in suspected manipulation, fraud or unauthorized point trading.

7. Point Validation

Certain points may remain pending until the relevant transaction, purchase, invoice, verification or other qualifying activity is validated.

MR PIPE may review transactions and adjust balances where information is found to be incorrect, duplicated, reversed, fraudulent or otherwise ineligible.

8. Reward Redemption

Eligible points may be redeemed only through the redemption options made available in the MR PIPE Rewards App.

• Available rewards may change from time to time.
• Some rewards may have additional eligibility requirements.
• Reward availability may depend on stock, campaign limits or other conditions.
• Once a redemption is successfully completed, cancellation or reversal may not be possible unless specifically permitted.
• Users should review redemption details before confirming a transaction.

9. Point Expiry

Points may have an expiry period if an expiry rule is communicated for the relevant program, campaign or account.

Where applicable, the App or related program communication may display the applicable expiry information. Expired points may no longer be available for redemption or transfer.

10. Fraud, Abuse & Misuse

The following activities may result in investigation, cancellation of points, suspension or termination of an account:

• Creating multiple unauthorized accounts.
• Submitting false, manipulated or duplicate transaction information.
• Using another participant's account or credentials.
• Manipulating referral, reward or transfer mechanisms.
• Unauthorized buying, selling or brokering of points.
• Using technical methods intended to manipulate reward balances.
• Any other activity that violates the MR PIPE Rewards Terms.

11. Corrections to Reward Balances

MR PIPE may correct a reward balance when points were credited incorrectly because of a technical error, duplicate transaction, cancellation, reversal, invalid transaction, fraud or other program error.

Where reasonably appropriate, users may be notified of material corrections.

12. Account Closure

If an account is suspended, terminated or deleted, access to associated reward points and benefits may be affected.

Unused points may be cancelled when an account is closed, subject to applicable law and any specific program terms.

For account deletion requests, visit: MR PIPE Account & Data Deletion.

13. Changes to the Rewards Program

MR PIPE may modify, pause, replace or discontinue particular reward campaigns, earning rates, redemption options, transfer routes or other program features.

Where required, changes will be communicated through the App, website or other appropriate channels.

14. Taxes & Legal Compliance

Users are responsible for complying with applicable tax or other legal obligations arising from rewards, incentives or benefits received through the program, where applicable.

MR PIPE may comply with applicable reporting, withholding or other legal requirements where required.

15. No Cash Value

Unless expressly stated otherwise in writing by MR PIPE, reward points do not have an independent cash value and are not intended to be a substitute for currency.

16. Support & Disputes

If you believe that your reward balance, transaction or transfer is incorrect, contact MR PIPE Support with relevant details. We may request information needed to verify the account and transaction.

17. Relationship With Other Policies

This Rewards Policy should be read together with the Terms & Conditions and Privacy Policy. If a specific promotional campaign contains additional rules, those campaign-specific rules may apply to that campaign.

18. Contact MR PIPE

For questions about reward points, transfers, redemption or account issues, contact: